What is Pretty Rills?

Pretty Rills is an online AI-enhanced relationship therapy platform. Pretty Rills offers convenient and affordable relationship therapy to people and couples who need help. All therapy on Pretty Rills is facilitated by an advanced AI model trained by licensed therapists. As a Pretty Rills user, invite your partner to join your account and experience relationship therapy together. Additionally, you can use Pretty Rills from a computer or smartphone, meaning that both parties can receive relationship therapy even if you aren't in the same place!

Why Pretty Rills?

Relationship obstacles can be challenging to face alone, especially when you and your partner might not have the same locations or schedules. Pretty Rills offers an improved therapy experience for all people, where anyone can receive relationship therapy on their own terms and schedule, from whatever location you prefer.

Can Pretty Rills substitute for traditional face-to-face therapy?

The AI model used by Pretty rills was developed by professional therapists who are licensed and certified by their state's board to provide therapy. However, while Pretty Rills may provide many of the same benefits as face-to-face therapy, it isn't a substitute for face-to-face therapy in every case. Most notably, your virtual therapist isn't able to make official diagnoses, prescribe medication, or fulfill any court order.

Who are the therapists?

The therapists who developed Pretty Rills are licensed, trained, experienced, and accredited psychologists (PhD / PsyD), licensed marriage and family therapists (LMFT), licensed clinical social workers (LCSW / LICSW), or licensed professional counselors (LPC). All therapists have relevant expertise, experience and training to work in relationship therapy, with a Masters Degree or a Doctorate Degree in their field. They have been qualified and certified by their state's professional board after successfully completing the necessary education, exams, training and practice. While their experience, expertise, and background vary, they all possess at least 3 years and 1,000 hours of hands-on experience.

Who will be helping me?

After you finish the sign up process, we'll customize your virtual therapist based on your therapy objectives, preferences, and the type of issues you're dealing with. It's important to train the model to help you both achieve the best results for your situation.

While it is a priority to provide you with an AI model that best suits you both, sometimes the model just is't the right fit; if this is the case, you can request to be reevaluated and a new model trained based on your feedback.

How do I know if Pretty Rills is right for me?

Pretty Rills may be right for you if you're seeking to improve the quality of your relationship with another person through therapy. If you're seeking individual therapy instead, we recommend you explore an individual therapy platform.

Pretty Rills is not the right solution for you if any of the following is true:

  • You are a minor or you are under the care of a legal guardian.
  • You are in an urgent crisis or an emergency situation.
  • You were required to undergo therapy either by a court order or by any other authority.
  • You are in a physically abusive relationship, or are concerned for your safety in the relationship.
  • You do not have a device that can connect to the internet or you do not have a reliable internet connection.

How much does it cost?

The cost of therapy through Pretty Rills ranges from $5 to $15 per month and it is based on your selected tier. You can cancel your membership at any time, for any reason.

Visit the Pricing page for more information.

What payment methods does Pretty Rills accept?

Your Pretty Rills membership can be charged to a debit card, credit card account on a recurring basis. Additionally, you can cancel your membership whenever you want, for any reason.

All our billing is done through our secure payment vendor, Stripe.

Can my partner read my messages?

No! All messages from both parties are kept private between you and your virtual therapist. If there's something that you explicitly wish your virtual therapist to convey to your partner, just say so, and the AI model will assess the information and share whatever's appropriate.

How is my privacy and security protected?

Here are some things that might be helpful to know about your privacy and security:

  • We have built state-of-the-art technology, operations, and infrastructure with the goal of protecting your privacy and safeguarding the information you provide.
  • You can always select the "Delete message" button to remove messages that you've sent to your therapist.
  • All the messages between you and your therapist are secured and encrypted by banking-grade 256-bit encryption.
  • Our servers are distributed across multiple Tier 4- AWS Data Centers for optimal security and protection.
  • Our Platform is HITRUST Risk-based, 2-year (r2) Certified.
  • Our browsing encryption system (SSL) follows modern best practices.
  • Our databases are encrypted and scrambled so they essentially become useless in the unlikely event that they are stolen or compromised.
  • We don't work with any insurance companies so nothing needs to be shared, reported or filed with them.

If you wish for any of your information or records to be released to a third party, please let us know so that they can facilitate the release.

To learn about how the data you share is protected by data privacy laws, see our Privacy Policy. Additionally, to learn more about how therapists treat your confidential information, please see Will my therapist treat what I say as confidential?.

Is this "coaching"?

No. Coaching is typically conducted by people who have skills in certain areas pertaining to work and personal life improvement, but do not possess the same expertise, certification or licensing that therapists do.

How does messaging work?

Once you and your partner are signed up, you and your partner will each be assigned a therapy room where you can communicate privately with the virtual therapist, as well as a group therapy room where you can both communicate with the virtual therapist together. This room is always open, and you can use it to message your therapist complete worksheets. Your virtual therapist will guide you through the therapy experience, helping you to achieve your therapy goals.

How long will it take for my virtual therapist to respond?

Your conversations with your virtual therapist are always in real-time. You can message your virtual therapist whenever you want, but your virtual therapist response time will be a matter of seconds.

Can I go back and read previous messages?

Yes! Unless you choose to delete a message, you can always go back and review your conversations.

How long can I use Pretty Rills?

This depends entirely on your therapy needs. Everyone is different; some may feel they get the most value out of a few weeks, while others might prefer going to therapy for an extended period of time. This is entirely up to what you want, and you can cancel your membership at any time.

Can I stay anonymous?

When you sign up, Pretty Rills will not ask for your full name or contact information. Instead, you will be asked to provide a "nickname" of your choosing.

For additional information about how Pretty Rills helps protect your privacy, please review the Privacy Policy.

What if I want to cancel my membership?

You can cancel your membership at any time.

How does my partner sign up?

You can invite your partner when you initially sign up. Simply follow the prompts and add your partner to the platform.

What device can I use to access Pretty Rills?

You can use Pretty Rills from any smart phone or computer that has access to the internet.

How do I reset my password?

Under the Login button, click "Reset my Password" to initiate a password reset.


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